Refund Policy

Last updated: [DOPLNIT: DATE OF PUBLICATION]

This policy explains when purchases of credits on Flirtaze can and cannot be refunded. Credits are digital goods delivered to your account immediately on purchase.

1. General rule: purchases are final

Because credits are made available to you immediately and can be spent right away, purchases are generally final and non-refundable once completed, except in the situations listed below. Credits already spent on viewing, tipping, or messaging cannot be refunded, since that content or interaction has already been delivered.

2. When we will issue a refund

• Duplicate or erroneous charge: if you were charged twice for the same purchase, or charged the wrong amount due to a technical error.
• Unauthorized charge: if your payment method was used without your authorization, contact us immediately so we can investigate.
• Failed delivery: if you paid but the credits were not added to your account due to a technical failure on our side.

To request a refund under any of these situations, email intimioerotic@gmail.com within [DOPLNIT: e.g. 14 days] of the charge, including the date, amount, and (if available) the transaction reference from your payment method.

3. Chargebacks

Please contact us before filing a chargeback with your bank or card issuer — most billing issues can be resolved faster this way. Repeated unwarranted chargebacks may result in suspension of your account.

4. Your right of withdrawal (EU/EEA/UK consumers)

Under EU consumer law, you normally have 14 days to withdraw from an online purchase of digital content. Because credits are delivered and can be used immediately, you will be asked to expressly consent to immediate delivery and acknowledge that you lose this withdrawal right once the purchase is confirmed. Where that consent is not collected at checkout, the standard withdrawal right applies instead.

5. Contact

Questions about this Refund Policy or a specific charge can be sent to intimioerotic@gmail.com.